DELIVERY POLICY

OVERSEA ORDER & DELIVERY INFORMATION

You are welcome to shop our international products and have them delivered to you. All items shipped from oversea are purchased through prepayment only and attracts international custom fee and international delivery fee.

 

ESTIMATED DELIVERY TIME FOR OVERSEA ORDER 

LAGOS/ ABUJA – 3 – 5   BUSINESS DAYS EXCLUDING SUNDAYS AND HOLIDAYS  .

ALL OTHER CITIES IN NIGERIA 5 – 10  BUSINESS DAYS EXCLUDING SUNDAYS AND HOLIDAYS

 

OVERSEA ORDER CANCELLATION

All oversea orders can not be cancelled after payment is processed. For more details please call or email our customer care. support@pielbeauty.com…(+234) 70020002000

OVERSEA ORDER RETURN POLICY

No return of oversea items will be accepted for reasons other than defective item or wrong item. You can only return if item is damaged upon delivery or not according to manufacturers specification or if you received an item different from what you ordered.

Please, carefully check product full description before placing an order.
For damaged or wrong delivery please contact our customer care within 24 hours. We will arrange to deliver the correct item or initiate a refund.

All our products come with a 7 day free replacement warranty. For damaged or wrong delivery we advice you contact us within 24 hours.

We will offer you no refund or exchange if 7 days have gone by since your purchase.

Please Note: Products can only be returned if they are still in their original condition and packaging.
Shipping costs are not refunded, the cost of return shipping will be deducted from your refund.

 

LOCAL ORDER & DELIVERY TIMELINE INFORMATION.

PielBeauty currently deliver to over 71 locations in 25 states across the country.

Our delivery locations are divided into 4 zones determined by the distance of your sending location to the receiving location.

(Based on sending from Lagos)
Zone1: Within the State. e.g – (Lagos to Lagos)

Zone2: Auchi (AUC), Ekpoma (EKP), Warri (QRW), Benin (BNI), Ilorin (ILR), Ibadan (IBA), Akure (AKE), Asaba (ASA), Osogbo
(OSO) Sango Ota (OTA), Abeokuta (ABK), Asaba (ASA), Onitsha (ONA)

Zone 3: Aba (ABA), Abuja (ABV), Enugu (ENU), Owerri (ORI), Port Harcourt (PHC), Yenagoa (YEN), Umuahia (UHA), Awka
(AWK), Uyo (UYO), Calabar (CBQ), Abakaliki (ABL).

ZONE 4: Kano (KAN), Kaduna (KAD), Minna (MNA), Zaria (ZRI), Jos (JOS), Makurdi (MDI)
For example: LAGOS TO LAGOS will carry zone 1 charges but LAGOS to KADUNA will carry zone 4 charges

 

HOME DELIVERY.

PielBeauty offers home delivery in these (13) locations door-to-door.

Abuja (ABV)
Port Harcourt (PHC)
Asaba (ASA)
Ilorin (ILR)
Lagos (LOS)
Onitsha (ONA)
Akure (AKE)
Abeokuta (ABK)
Osogbo (OSO)
Ibadan (IBA)
Benin (BNI)
Kaduna (KAD)
Abakaliki (ABL)

We offer ONLY terminal pickup aside the above listed locations.

 

DELIVERY TIMELINE FOR LOCAL ORDER:
Delivery Timeline: Within Lagos State [1 – 3 Business Days] Saturdays Inclusive.
All Other States [3 – 5 Business Days] Saturdays Inclusive.

PLEASE NOTE! DOWNLOAD OUR DELIVERY TARIFF INFORMATION HERE

 

LOCAL ORDER CANCELLATION .

Orders can not be cancelled after payment is processed. For cancellation and more details please call our customer care.

RETURN & REFUND POLICY .

No return of items will be accepted for reasons other than defective item or wrong item. You can only return if item is damaged upon delivery or not according to manufacturers specification or if you received an item different from what you ordered.

Please, carefully check product full description before placing an order.
For damaged or wrong delivery please contact our customer care within 24 hours. We will arrange to deliver the correct item or initiate a refund.

All our products come with a 7 day free replacement warranty. For damaged or wrong delivery we advice you contact us within 24 hours.

We will offer you no refund or exchange if 7 days have gone by since your purchase.

Please Note: Products can only be returned if they are still in their original condition and packaging.
Shipping costs are not refunded, the cost of return shipping will be deducted from your refund.

CLICK THIS LINK TO TRACK YOUR ORDER