Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

Our’ primary couriers for express shipments are FedEx, DHL and UPS, as well as USPS Express Mail International* and USPS Priority.

Our system will select the least expensive carrier, or you can select your preferred carrier, select your preferred shipping carrier under Preferred Ship Method.

*If you would like to ship via USPS, Express Mail International is the most reliable expedited option.

How Long Will it Take To Get My Package?

LAGOS/ ABUJA – 3 – 5   BUSINESS DAYS EXCLUDING SUNDAYS AND HOLIDAYS  .

ALL OTHER CITIES IN NIGERIA 5 – 10  BUSINESS DAYS EXCLUDING SUNDAYS AND HOLIDAYS

How Do I Track My Order?

For all items from oversea  sent via a shipping partner that offers track and trace, they will email you directly to advise of the status.

To track your local order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.

Do I Need A Account To Place Order?

Yes! From your account dashboard you can view your recent orders, manage your shipping and billing addresses, track your order and edit your password and account details.

 

FAQ Second Version

What Shipping Methods Are Available?

What Shipping Methods Are Available?

Our’ primary couriers for express shipments are FedEx, DHL and UPS, as well as USPS Express Mail International* and USPS Priority.

Our system will select the least expensive carrier, or you can select your preferred carrier, select your preferred shipping carrier under Preferred Ship Method.

*If you would like to ship via USPS, Express Mail International is the most reliable expedited option.

How Long Will it Take To Get My Package?

LAGOS/ ABUJA – 3 – 5   BUSINESS DAYS EXCLUDING SUNDAYS AND HOLIDAYS  .

ALL OTHER CITIES IN NIGERIA 5 – 10  BUSINESS DAYS EXCLUDING SUNDAYS AND HOLIDAYS

How Do I Track My Order?

For all items from oversea  sent via a shipping partner that offers track and trace, they will email you directly to advise of the status.

To track your local order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.

How Do I Place an Order?

Its simple, create account for new customer or login for returning customer and place your order, make payment and have your item delivered at your door post.

How Should I to Contact if I Have Any Queries?

Yes! Feel free to call email or call our customer care.Our lines are open Monday to Friday: 9am-9pm…Saturday to Sunday: 9am-11pm

support@pielbeauty.com customercare@pielbeauty.com

Phone: (+234) 70020002000

Do I Need an Account to Place an Order?

Yes! From your account dashboard you can view your recent orders, manage your shipping and billing addresses, track your order and edit your password and account details.