At Pielbeauty, we are committed to customer satisfaction. Purchasing items on our platform is easy, quick and all our products are 100% authentic. However, if you feel dissatisfied you can initiate a return within 15 days of purchase if you received the wrong, damaged, defective, or counterfeit item. When initiating a return, please ensure that the condition of the item is intact. All seals and tags must be left intact and in their original packaging. Fill out a return form, clearly stating the reason for initiating the return. Attach a copy of the order invoice and send it to email@example.com You are also required to clearly state how, or where you want us to send your refund to, either directly to your bank account or your E-Wallet. Please note that you will bear the cost of the bank extra charge for all refunds made directly to your bank account. When we receive the returned item and confirm that the item is in its original packaging you will receive your refund within 48 hours. For our nearest dropoff station, please call our customer care agent before initiating a return…+2347000062855. All shipped from oversea items are not eligible for return.